What to do when you call:
Chances are good at some point you will see us on emergency basis, horses being accident prone creatures! If you do have to call, here are some things we will probably ask you on the phone, so you can be prepared with answers when you call:
- Your name. Sounds silly, but in the heat of an emergency often panicked horse owners will forget to tell us who they are.
- Your horse’s name and where the physical address of the barn. We start looking your information up in our computer system, but sometimes horses move and this information is not updated. Might be good to have the physical address posted at the barn, as well as some rough directions as well. Again, sounds common sense, but you would be surprised at how often we get callers who don’t know where there horse lives.
- What the problem is, and how long it has been happening. If you are in doubt, please call sooner rather than later!
- Your horse’s temperature, manure production, and if they have eaten normally. It’s a great idea to have a thermometer at the barn because this is usually one of the first questions we will ask.
Finally, if you do call us, we strive to call you back as soon as possible. PLEASE do not make other phone calls while you are waiting for the vet to call you back! We get just as anxious to talk to you and get on the road to see your horse, and often we get frustrated with busy signals or voice mail on the number we need to reach you on. We understand you need to call others when there is an emergency, but if it’s possible use a different line or wait until we have called you back.
We are available 24-7 for equine emergencies. The answering service number is 866-503- 7411. There is no charge to call, so if you are in doubt about whether your horse needs to be seen, please call!
Equine Emergency Care
For emergency care, please call 866-503-7411.
We offer emergency care for horses 24 hours a day, 7 days a week, 365 days a year.
Once you have spoken to the answering service at the above number, PLEASE stay off the phone so that the vet may call you back promptly! If you need to call for back up help with your horse before the vet arrives, please use another phone line.
Normal vital signs in a horse:
Temperature: 98-100.5 degrees F
Heart Rate: 24-44 beats/minute
Respiratory Rate: 8-20 breaths/minute
Mucous Membranes: moist and pink
Capillary Refill time of gums: under 2 seconds
Gut sounds: gurgling, rumbling, and tinkling sounds present both sides of abdomen